Refunds & Returns Policy
We will contact you immediately by email after you place your order to find out more details on, sizes or colors from you.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours, we will give you that time to make the decision before we process the order. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (7 days not including 1 days processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense, and the item must be unused). But before you send it back to us, you will please provide us a picture of the product. to see how we can help you.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address). Please take advantage of double-checking your address.
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster). but we will try our best to help you out.
*You can submit refund requests within 7 days after the guaranteed period for delivery (7 days ) has expired. You can do it by sending a message on the Contact Us page. Thanks